Information & Policies

Please Note that we will be closed on July 3rd for Independence Day Any orders placed after 1:00 PM Central Time on July 2nd will be shipped out on July 6th

We will continue to add products as this site is developed
Products on this site can be ordered online or by phone

314-972-6200 $25 merchandise minimum for phoned in orders

Phone orders are accepted 8:30 AM to 4:00 PM Central Time only

Our business hours are 8:00 AM to 4:30 PM Central Time Monday through Friday
Super Bright LEDs Local Time:

Please order online if you need it fast - We are geared to expedite online orders.

Our online ordering system is 100% secure, so you can order online with confidence. Ordering online insures that we get all of your information accurately. Make sure to enter a valid email address for order verification and tracking number. We will never spam you or release your email address. Also, you must provide the invoice number that is emailed to you if you want to check the status of your order.

Important Note concerning our Shopping Cart System:

With our shopping cart system, you must remain in the store once you enter and add an item to the cart.
Use the links on the bottom of each store page to switch shopping categories.
Open another browser window or tab if you want to browse product info and spec pages after you have put an  item in the shopping cart. If you leave the online store after items have been put into the shopping cart, the items will be lost when you re-enter the store with a "buy now" button.

SHIPPING

Orders ship the same day paced if placed by 1:00 PM Central Time. Orders placed after 1:00 PM ship the following day, excluding weekends. Orders placed on the weekend ship the following Monday. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with the tracking information when your order ships. OverNight and 2-Day shipping options are only available to destinations within the USA. OverNight and 2-Day shipments ship via UPS and are delivered in 1 or 2 Business days (not weekends). If you need Saturday delivery, you must request it either in our order form "comments" box or by calling us. Saturday delivery usually costs about twice as much as normal business day delivery. We will quote Saturday delivery upon request.

Please note that the OverNight and 2-Day shipping charges on the shopping cart are for most led and led bulb orders, larger packages may cost more. We will adjust to actual shipping charge before processing your order. If you would like to know the actual air freight shipping cost before we process your order, please request it in our order form "comments" box.

MINIMUM ORDER

We do not have minimum for orders placed online. We do have a minimum shipping/handling fee of $5, this helps to cover the expenses involved with processing orders.
There is a $25 merchandise minimum for orders shipped out of the USA.
There is a $25 merchandise minimum for phoned in orders.
There is a $100 merchandise minimum for orders paid by Bank Transfer ($15 bank fee applies).
These minimums do not include shipping costs.

STOCK

Out of stock items are removed from the online store and cannot be ordered until we we have stock again, we do not accept orders for out of stock items. Please see our "out of stock" page to seen when items are expected back in.

SHIPPING OUT OF THE UNITED STATES

We have a US$25.00 minimum (merchandise, not including shipping charges) for orders shipping out of the United States.
Please use our order form "comments" box to clarify your address if necessary

We will ship by USPS to almost anywhere in the world. Overseas customers please select the $5 shipping charge for Letter Post or $30 for Global EMS. Additional shipping charges may apply. If you want to know the shipping costs before your order is processed, you can use the order form "comments" box to request this information but this will delay the shipment of your order. Letter Post shipping may take 5~10 days to arrive and cannot be tracked. Global EMS delivery time is 3~4 days and can be tracked. We highly recommend Global EMS for order shipped out of the States. We are not responsible for lost orders if you select the $5 Letter Post shipping option. THE $20 TWO-DAY OPTION IS FOR USA ONLY. If you prefer DHL or FedEx, indicate this in the "comments" box on the order form and we will confirm the price by email. There is also a Freight Collect options on our order for to ship on your courier account.

CANADA -Select Letter Post or Global EMS, see descriptions above. We will adjust to actual cost if different from our standard amounts for these shipping methods. OverNight and 2-Day shipping are not available to CANADA. If you select Global EMS, you can specify to "ship UPS Ground instead" in our order form comments box. Please note that if you select UPS, Canadian Customs will charge additional duty tax.

PAYMENT BY ELECTRONIC FUNDS TRANSFER

There is $100 merchandise minimum for T/T payment. Fill out our online order form, use all 0's for the credit card number so the order will go through. Our online shopping cart will generate a Proforma Invoice (P/I) that we will then email to you along with the shipping charges and our bank information.

RETURN POLICY

We have a 30 day return policy. Please email or call for return authorization (you do not require an RMA Number) if you need to return or exchange items. A copy of the invoice is required to return or exchange items. Please order small sample quantities of leds to test for suitability in your application before ordering large quantities. A 15% restocking fee will be charged for the return of orders totaling $100 or more. LEDS (not LED bulbs) cannot be returned if the package has been opened, LED Bulbs and other products can be.
You are responsible for return shipping and we will not refund your original shipping change.

EXCHANGE POLICY

We will exchange LED bulbs only if the value of the bulbs you are returning exactly matches the value of the bulbs you want to exchange them for. If this is the case, send the bulbs back with a copy of the invoice and a note explaining the action you want us to take, no notification is required, must be 30 days or less since purchase. If the values do not match, please send the bulbs back for a refund and place a new order online.

You are responsible for return shipping.

TECHNICAL HELP

Note that we receive a lot of emails and sometimes difficult to keep up with them. Keep your emails as brief as possible, long emails may not be answered. If you do not know how to use leds, please try the LED links on our "LED Info" page, we do not provide design advice for your LED circuits. LEDs are electronic components and do require some technical knowledge to use them properly. Also we do not advise on bulb types for your car, please be sure of the bulbs you need before you order them. Please see our cross reference page for help searching for bulbs in your vehicle. We have 2 links near the top of our main LED car bulb page that may help.See online LED spec sheets for LEDS by clicking on the part numbers from our main LED page, all available specs are online.

Note that we do not do custom work or offer customized versions of any of our standard products - for custom LED products, Circuit Boards and Design Services - we recommend contacting Lunar Accents design.

WARRANTY

All products are warranted for one year from the date of purchase.
Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in applications other than the replacement of standard car bulbs in standard vehicles.
A copy of the invoice is required for warranty repairs or replacements.
Please call or email to notify us prior to returning items for warranty repair or exchange.
You are responsible for return shipping.
All product specifications are subject to change without notice.

WHOLESALE PRICING

We only offer discounts based on quantity. Our online shopping cart will automatically apply discounts for LEDs and most LED bulbs. Items are discounted 10% at 50+ pcs, 20% at 100+ pcs and 25% at 500+ pcs. We will manually apply mixed quantity discounts for items in the same shopping category. Discounts are lower for Luxeon based LED products. Please email sales for larger quantity pricing or for items that our shopping cart does not apply discounts for.

PURCHASE ORDERS

We only accept POs ($100 merchandise minimum) after credit approval.
Please fax your credit references, bank information and D&B number to us at 314.972.6202

PRIVACY STATEMENT

Super Bright LEDs is committed to respecting and protecting the privacy of those who order from superbrightleds.com Information collected to process orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you will only receive emails relevant to that order. You will never receive promotional emails from us (or any other source) as a result of placing an order with us.